February 2012
3 posts
“going with the Customer Flow” entails reducing the frictions in the flows that...”
– Go With The Customer Flow « Social CRM ideas by Mark Tamis
“• Customers want to be respected
• They want attention
• They want to be...”
– That Complaining Customer Could Have Become Your Next Advocate! | The Customer Collective by @jonofarrington
“you simply can’t train people to be social!”
– “you simply can’t train people to be social!” | Harold Jarche
January 2012
4 posts
“le travailleur souhaite avant tout être heureux au travail, il ne souhaite pas...”
– Collaboration et entreprise : pragmatisme, réalisme et optimisme | Frederic GILBERT – Customer Experience Management | Cross Canal | Innovation Client
December 2011
3 posts
“Comme chien et chat, processus et réseaux sociaux se chamaillent sans trop se...”
– Par @garniera Processus et réseaux sociaux : faire cohabiter chiens et chats
November 2011
12 posts
“Vous et moi avons un ami commun. C’est un singe. Si si, un singe… dans la tête...”
– @kolibricoaching Singe de l’esprit et concentration : comment faire taire le mental
“les indépendants, cadres, chefs d’entreprise, artisans-commerçants,...”
– Comment s’épanouir au travail ? - LeMonde.fr
Social Media around the World - by @Steven_InSites →
“When the information systems we use are designed based on the “need to...”
– by @oscarberg
Enterprise Collaboration: Six Steps to Secure Sharing
“The report surveyed more than 2,800 college students and young professionals in...”
– Young Professionals prefer social media freedom to salary
October 2011
6 posts
“Rappel : on ne mesure pas le ROI du RSE, mais le ROI d’un process qui...”
– Twitter / @aponcier: #confintranet rappel : on …
“il n’est pas fait pour le synchrone: préférez la messagerie instantanée
...”
– A propos de l’email …
Infobésité: il faudra bien se résoudre à repenser l’email en entreprise
2 tags
“l’alignement des équipes dans une culture forte est obtenu grâce à un leadership...”
– Les RSEs comme révélateurs de la culture d’entreprise « #hypertextual
Watch(via Happy Marketing : rejoignez le Happy Movement !)
1 tag
September 2011
7 posts
“Il existe de nombreux modèles de communication, Watzlawick résume en 5 axiomes...”
– Les 5 axiomes de la communication selon Paul Watzlawick « PRO-KT
“Regardless of the definition you’ll read or try to tweak, it will be one that...”
– 5 Things You Need To Know About (Social) CRM (Definitions) « Wim Rampen’s Blog
“Why does collaboration fail? There are lots of reasons. Collaboration can be...”
– Collaboration Is Misunderstood and Overused - Andrew Campbell - Harvard Business Review
August 2011
2 posts
“«Racontez la dernière fois que vous avez outrepassé les règles pour vous assurer...”
– Sens du client : IRRITANT : les procédures de ZARA
J’en connais beaucoup que cette citation ferait bondir! ;o)
Et pourtant, elle a tout son sens!
“• Galère 1.0 : les galériens sont évalués au nombre de coups de rame donnés...”
– L’entreprise de demain ? Une galère ! (par @bduperrin)
July 2011
4 posts
“… the very practices that helped us to build trust in the past are now...”
– Edge Perspectives with John Hagel: Resolving the Trust Paradox
Visual Guide to Circles in Google by @ross →
This is really good!
June 2011
13 posts
“Get a CEO (chief experience officer) Customers see the entire experience....”
– Keep the customers satisfied | Telecom Asia
“The Institute for the Study of Business Markets (ISBM) recently released their...”
– B-to-B Marketing Trends 2012 Study «
“For an account to be strategic, importance — interdependency should be aligned....”
– What’s Wrong With Strategic Accounts? | The Customer Collective
Media Selection in Industrial B-to-B Marketing? «... →
Selecting the right communication media/channel is an important task for a Marketer. Industrial B-to-B Marketing is no exception! I just found out on John Sonnhalter’s blog that Gardner Publications recently rolled out a survey (link to the pdf version) on what media are used by manufacturing facilities managers to get their information …
1 tag
